SUMMARY:

Provide customers with efficient and effective service to exceed expectations while promoting products and services to meet their needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greet customers in a friendly manner; determine customer needs, and how to exceed their expectations.

• Deliver exceptional customer service through customer engagement and quality product delivery.​

• Be knowledgeable of products and services offered and properly promote them to customers.

• Identify customer needs and offer additional services which could benefit them.

• Receive, sort and place mail in mailboxes accurately. • Record all sales transactions completely and accurately in Point of Sale system.

• Pack contents for shipping using established procedures and products.

• Receive and prepare documents for printing.

• Operate all other software packages.

• Receive and process packages for shipping, including lifting and weighing packages, accessing shipment manifesting software, and generating labels. May require retrieving packages from customer's vehicle when requested.

• Process and document damaged shipments, late and lost package claims.

• Assist in merchandising the store, including: stocking shelves with product, ensuring clean and orderly appearance of product, informing appropriate personnel of inventory levels for re-ordering supplies.

• Perform end of day duties: reconciliation of cash, checks, money orders, credit cards, and all other transactions accurately and in accordance with company policy and procedure.

• Operate copiers, fax machines, binding equipment and all other office machines in a safe, efficient and productive manner. Help customers operate office machines located in retail area.

• General housekeeping duties.

• Other duties as assigned.

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